Privacy Policy

📅 Last updated: January 2026 · Applies to ecolondonmovers.co.uk

1. Who We Are

Eco London Movers Ltd ("we", "us", "our") is a removal and clearance company registered in England and Wales. We operate at ecolondonmovers.co.uk.

We are the data controller for personal information collected through our website and in connection with our services. If you have any questions about how we handle your data, contact us at info@ecolondonmovers.co.uk or call 0737 626 0729.

2. Data We Collect

Information you provide directly

• Name, phone number, and email address when you submit a quote request or contact form
• Property addresses (origin and destination) for your removal or clearance
• Details about your move including home size, move date, and any specialist items
• Payment information when you pay a booking deposit (processed securely through our payment provider)

Information collected automatically

• IP address and browser type when you visit our website
• Pages visited and time spent on our site (via analytics cookies, where consented)
• Referring website or search query that brought you to our site

Information from third parties

• Review content submitted via Trustpilot or Google Business Profile (publicly available)

3. How We Use Your Data

We use the personal data we collect to:

• Respond to your quote request and provide a fixed price assessment
• Book, confirm, and carry out your removal, clearance, or related service
• Process your booking deposit and final payment
• Send you booking confirmation, moving day reminders, and service updates
• Comply with our legal obligations as a waste carrier and regulated business
• Improve our website and services using anonymised analytics data
• Follow up on your experience if you have left a review or made a complaint

We do not use your personal data for unsolicited marketing. We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

• Contract performance: We need your contact details and property addresses to provide the service you have requested.
• Legitimate interests: We use anonymised analytics data to improve our website. We may contact you to follow up on your service experience.
• Legal obligation: We retain certain records to comply with our obligations as a registered waste carrier and company.
• Consent: Where we use optional cookies, we ask for your consent before setting them.

5. Sharing Your Data

We share your personal data only where necessary:

• Our removal teams: Your name, contact number, and property addresses are shared with the team carrying out your move.
• Payment processors: Payment data is handled securely by our payment provider and is not stored on our systems.
• Form management: Quote requests submitted through our website are processed via our CRM provider (GoHighLevel). Their privacy policy applies to data processed through their platform.
• Analytics: We use anonymised analytics tools to understand website traffic. Individual user data is not shared.
• Legal authorities: We may disclose data if required by law, court order, or to protect our legal rights.

We do not transfer your personal data outside the UK or EEA without appropriate safeguards in place.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations:

• Quote enquiries that do not proceed to a booking: retained for up to 6 months
• Confirmed booking records: retained for 7 years to comply with financial record-keeping requirements
• Waste carrier documentation: retained for the period required by the Environment Agency
• Website analytics data: anonymised and retained for up to 26 months

After the relevant retention period, your data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request that we correct inaccurate or incomplete data
• Erasure: Request that we delete your data where we no longer have a lawful reason to retain it
• Restriction: Request that we restrict how we use your data in certain circumstances
• Portability: Request that we provide your data in a portable format
• Objection: Object to our processing of your data based on legitimate interests
• Withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at info@ecolondonmovers.co.uk. We will respond within 30 days. If you are unhappy with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to provide basic functionality and, where you consent, to collect analytics data. Cookies are small text files stored on your device.

• Essential cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site. Set only with your consent.
• Marketing cookies: Used by our advertising partners where applicable. Set only with your consent.

You can manage your cookie preferences through the cookie consent banner on our website or through your browser settings. Withdrawing consent for non-essential cookies will not affect your ability to use the site.

9. Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmission. Access to customer data within our business is restricted to staff who need it to carry out their role.

No data transmission over the internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@ecolondonmovers.co.uk
• Phone: 0737 626 0729
• Company: Eco London Movers Ltd, London, UK

We may update this Privacy Policy from time to time. The most recent version will always be published at this URL with the date of the last update shown at the top of the page.